04/20/2018 by John Mandel

I-CAR^® hosted an industry trends panel discussion at its 2018 Volunteer and Instructor Conference in San Antonio, Texas, that generated many valuable insights.
 
Moderated by Elise Quadrozzi, I-CAR’s Vice President, Education & Technical Services, the discussion addressed a variety of important trends impacting the collision repair industry, ranging from business performance and liability to customer satisfaction.


 
The panelists included:
 

• Patricia Harman, Editor-in-Chief of Claims
• David Kushma, Editor, Automotive News – Fixed Ops Journal
• Dan Risley, President & Executive Director, Automotive Service Association
• JillTuggle, Executive Director, Auto Body Association of Texas

 
To watch the industry trends panel discussion, click here.