IMPACT REPORT 20232 A MESSAGE FROM I-CAR® CEO & PRESIDENT, JOHN VAN ALSTYNE LEADING FORWARD As the world of automotive collision repair continues to evolve faster than ever, we are thrilled to celebrate the 45th anniversary of I-CAR, an enduring organization established by industry leaders, for industry professionals. Rooted in the visionary ideals of its founders, I-CAR and its dedicated team find themselves at the forefront of an era marked by unprecedented change and collaboration within the automotive realm, just as our founders did 45 years ago. Together, with the industry we proudly serve, we set a high standard of excellence for technical training and services for repair facilities and the related industry value chain. To commemorate this pivotal next year, we’ve selected the theme “Leading Forward,” to capture the spirit and essence of this innovative next phase. Throughout its history, I-CAR has been steadfastly committed to equipping industry professionals with the knowledge and skills necessary to adapt to emerging technologies and evolving repair methodologies. Founded on the principles of collaboration and shared expertise, I-CAR has played a pivotal role in shaping the trajectory of collision repair education. Through a variety of training delivery methods – online, virtual, live, and hands-on – I-CAR has diligently equipped industry professionals with the knowledge and skills necessary to adapt to emerging technologies and evolving repair methodologies. Now, we’re leveraging our neutral position in the industry to collaborate and address technician talent gaps, establish cutting- edge training spaces, and explore advanced learning technologies that both drive learning engagement and effectiveness while accommodating the diverse demands on professionals’ time and capacity. I-CAR stands for elevating training standards that serve the industry and driving public nationwide. From the introduction of advanced materials like aluminum and carbon fiber to the implementation of newer repair processes such as MIG Brazing, Spot Welding, Adhesives, and Rivet Bonding, I-CAR has remained instrumental in ensuring that industry professionals remain abreast of the latest advancements. As we mark this significant milestone, we also recognize the profound impact of technological advancements such as Advanced Driver Assistance Systems (ADAS), Electric Vehicles (EVs), connected vehicles, and autonomous driving. In response to these transformative trends, I-CAR is working harder and faster than ever to foster collaboration and provide the technical leadership needed to prepare professionals to perform complete, safe, and quality repairs.VISION The I-CAR vision is that EVERY person in the collision repair industry has the information, knowledge and skills required to perform complete, safe and quality repairs for the ultimate benefit of the consumer. The I-CAR mission is to deliver increasingly ACCESSIBLE, ON-DEMAND AND RELEVANT education, knowledge, services and solutions for collision repair facilities and the related industry value chain. INTEGRITY COLLABORATION RELEVANCE EXCELLENCE EXPERTISE MISSION CORE BELIEFS AND VALUES 3 We are also working to tackle one of the significant issues of our industry and our time: a significant talent shortage brought on by a generation of underinvestment and underpromotion of the skilled trades as a career. From a cutting-edge marketing campaign to new entry-level curriculum for both career technical schools and shops, we’re reimagining what entering the industry looks like in 2024 and beyond. I-CAR stands not only for I-CAR training but for qualified training across the industry through initiatives like the Industry Training Alliance ® . In this journey, we extend our deepest gratitude to I-CAR’s Sustaining Partners™, whose unwavering support has been instrumental in enabling us to address critical issues affecting the industry. It is through their continued partnership and commitment that I-CAR can drive its mission of excellence – a mission that underwent an update in 2023 to include focus on the extended related industry value chain. The collision and automotive repair industry is navigating through a period of rapid technological evolution, but one constant remains as it has for the past 45 years: I-CAR continues to lead the industry forward, and has accelerated our innovation over the past decade. As we look ahead, I-CAR is stronger than ever: we have the right people, capabilities, and resources in place to make sure I-CAR is poised to meet the industry’s needs in 2024 and for decades to come. Join us in commemorating this milestone as we continue leading forward, ensuring that the collision repair industry remains at the forefront for generations to come.TEAM SCALE • 249 Instructors / Assessors • 595 Volunteers / 112 Committees • 255 Staff Team I-CAR TEAM STATS As the collision repair industry’s only IACET accredited education organization, I-CAR leads in repairing modern vehicles, off ering specialized skills crucial for complex cars. In 2023, we expanded our Vehicle and Technology Specifi c Training™ (VTST) portfolio with 20 new courses, totaling 123 courses. Explore the full portfolio at I-CAR.com/VTST . Our ADAS and EV courses are gaining traction, providing diverse options for shops and businesses. Check out our ADAS, I-CAR.com/ADAS, and EV, I-CAR.com/EV, resource pages, featuring the pioneering High Voltage Disconnecting Procedures document. Our curriculum team also dedicated signifi cant resources to building out our new portfolio of entry-level technician training rolling out in 2024 for both schools and shops. RELEVANT, ACCESSIBLE, AND INNOVATIVE CURRICULUM 4 As an IACET Accredited Provider, I-CAR off ers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard.I-CAR’s world-class curriculum extended its reach internationally, providing extensive training to collision repair shops and organizations across Canada, Australia, and New Zealand. • Over 8,990 technicians in Australia, New Zealand and Canada received I-CAR training in 2023 • These technicians completed a total of 37,003 online, virtual, hands-on and welding courses 5 COURSES COMPLETED 630,704 48,821 20,680 18,471 COURSES AVAILABLE 315 27 8 6 ONLINE VIRTUAL HANDS-ON WELDING 12,121 SHOPS TRAINED 6.5% INCREASE FROM 2022 97,419 LEARNERS 17.5% INCREASE FROM 2022 632 SCHOOLS USING I-CAR CURRICULUM 356 COURSES INTERNATIONAL I-CAR International Partners gathered in the U.S. to renew agreements to bring educational programming and technical resources to collision repair facilities to strengthen the collective vision for complete, safe and quality repairs for the ultimate benefit of the consumer.Reflecting on 2023, I-CAR unveiled its latest innovation: the “Measuring, Anchoring, and Pulling” courses for unibody and full-framed vehicles. These courses revolutionized learning with their interactive format, blending engaging demonstration videos and interactive assessments. Technicians not only grasp theoretical concepts but also gained practical skills for immediate application in their work. The courses’ flexibility allowed for self- paced learning, ensuring technicians could enhance their expertise without disrupting their schedules. Tailored to address specific repair nuances, these courses empowered professionals to tackle challenges effectively and deliver top-quality repairs, benefiting their customers. MEASURING, ANCHORING, AND PULLING 6 NEW COURSE SPOTLIGHTCREDENTIALING 7 9,295 SHOPS 4.4% ANNUAL INCREASE 36,000 + INDIVIDUALS8 I-CAR’s Chicago Technical Center, a leading-edge training facility in the Chicago suburbs, demonstrates our commitment to industry advancement in areas like EVs and ADAS. This facility, along with the Appleton, WI technical center, provides top-tier training accessible to the industry. Additionally, I-CAR is pioneering Advanced Learning Eff ectiveness, investing in emerging technologies like virtual reality and interactive content to enhance the learning experience. This dedication underscores I-CAR’s commitment to ongoing education and support for technicians, enabling them to excel in complex repairs and deliver exceptional results to their customers. TECHNICAL LEADERSHIP 30 REPAIRERS REALM ™ EPISODES SINCE LAUNCH 20+ JUST IN TIME ™ VIDEOS ADAS LAB EV LAB9 COMPLIMENTARY INDUSTRY ACCESS TO I-CAR’S RTS PORTAL 5M WEB PAGE HITS AND 3K ASK I-CAR ™ INQUIRIES IN 2023 I-CAR.COM/RTSNext >