Allcat Claims Service is a total solutions provider for your insurance claims needs.

We place a premium on quality control, quality adjusters, and staying ahead of the technology changes. Most importantly, we pride ourselves on handling claims professionally and ethically. We have assembled the best management team in the industry, with experience from both the carrier and the independent sides, to lead our network of over 2,000 Field adjusters and 400 Desk Adjusters. Allcat Claims Service has the ability to handle all of your claims, from Catastrophes, to Auto to full TPA services- we are “Raising the Bar in Claims Solutions.”

Allcat provides auto claims administrative services to small, mid-sized and large companies. We have the talent, technologies, and data to keep up with the changing insurance industry and meet the demands of our clients.

Claims Handling

End to end claim handling for auto, homeowners, and commercial policies. We investigate coverage and liability and communicate decisions to impacted parties; we write, review, audit and resolve property damage estimates to include total loss valuations; we evaluate, negotiate, and resolve bodily injury claims. We understand the complexity that comes with both first party and third-party claims handling, and we are careful in our review of common and statutory law to make proper decisions, document appropriately and communicate timely on claim files. We can handle your Property Damage work to include Total Loss, Bodily Injury work, Personal Injury Protection/Medical Payments claims, Litigation or Subrogation work.

Claims Processing

Task based work for auto, homeowners, and commercial policies. We are able to stand up a team to handle any specific auto, homeowner, or commercial claims process. Some of the work we currently handle is status letter writing as required by statute in many of the 50 states, status inquiries from body shops (via email and phone calls), payment issuance on auto damage estimates for both insureds and claimants, triage work (auto supplements reviewed and prepared for ready to pay), and total loss auto claims preparation and payment. The teams are familiar with navigating claims systems; valuation (CCC) and title procurement sites; as well as critical reports to understand where in the claims process, they are impacting. They understand the importance of advancing a claim forward and the concept of a 360-degree review when handling the task in order to share feedback when required. The team has a strong learning agility to take on new work quickly as needed.

Our experience provides technical knowledge on the end-to-end process of a claim from loss date to litigation. We understand the importance of regulated timelines and necessary reporting that our clients deserve, and we are able to accommodate our clients' service level requirements. We can set up a meeting cadence that is suited to the client's requirements to stay connected with work outsourced and we can provide data as needed to help assess business outcomes, validate accuracy, and identify trends. We have a quality assurance team that conducts internal audits to ensure we are compliant with the Service Level Agreement. We have a training team that conducts licensing as well as supplemental training to accommodate new work from an existing client or new work from a new client. We can’t wait to help you! Please contact: deb.florentin@allcatclaims.com or (830) 215-0664.