About Innovation Group North America

Innovation Group North America (IGNA) is part of a leading global insuretech business, delivering expertise to the world’s leading insurers, brokers, fleet managers, and automotive manufacturers. For over 20 years, our clients have trusted Innovation Group to transform their claim management processes, manage critical vehicle and property incidents, and generate more revenues with value-added services like warranty and service plans for dealerships around the world. We make complex claim management processes simple, streamlined for optimum efficiency at reduced cost.

Going beyond our customer’s expectations, Innovation Group provides end-to-end handling for claims from start to finish, including 365, 24/7 customer service, an approved repairer network, and a highly efficient claims management system. All of these give our customers peace of mind and reassurance that their claim never gets lost or delayed by administrative hurdles.

What sets Innovation Group apart from its competitors is the unrivalled strength of its world-class supplier, service and repair network. That gives you and your customers greater coverage, capacity and service options, which all add up to a better customer experience.

The strength of our network gives us significant buyer power to negotiate lower costs for insurers, repairers and their customers. The wide scale of our supply chain network is underpinned by the trustworthy reputations of our partners, who are tightly monitored and continuously reviewed to ensure consistent performance. And because your customers can rate and review the service they receive, our supply chain is incentivized to meet and beat performance targets. And that helps you to deliver outstanding customer service and exceed your business objectives.

Whether it’s motor or property damage assessment, instant access to qualified repairers, restoration management, loss adjusting services, subsidence management or broker administration, Innovation Group gives you unparalleled expertise and time-saving insurance solutions that will reduce costs and boost your bottom line.