Frequently Asked Questions

We've put together some of the most frequently asked questions to provide you with more information about I-CAR and the knowledge and services we provide. Click the questions below to learn more.

About I-CAR

I-CAR®, the Inter-Industry Conference on Auto Collision Repair, is an international not-for-profit organization dedicated to providing the information, knowledge and skills required to perform complete, safe and quality repairs. We provide collision repair training to more than 20,000 individual businesses and more than 91,000 students annually, and offer 350+ courses delivered through live, online, virtual and in-shop hands-on formats. We also provide the industry with a growing suite of services and solutions. Learn more about I-CAR.

Knowledge and Skills Protocol is the industry-wide adoption of training to contribute to consistent, uniform, efficient practices for all automotive trainers and trainees. Visit the Knowledge and Skills Protocol page to learn more.

Your job requires that you keep on top of the latest in vehicle, tool and equipment technology – I-CAR is committed to helping you do so in one convenient place. Developed in response to industry feedback, the Repairability Technical Support (RTS) team can help with any of your collision repair related questions. The RTS team has access to vehicle maker position statements, if a vehicle maker has a sectioning procedure available, or what I-CAR says about a particular subject. Some of this information can be found on your own by using the links on the left menu of the RTS website. On the website, you can select the year, make, and model and see results for Ask I-CAR, OEM Calibration Requirements, OEM Partial Part Replacement, OEM Restraints System Part Replacement, and the OEM Hybrid and Electric Vehicle Disable Search.

The I-CAR Sustaining Partner program is an annual subscription for collision repair organizations such as OEMs, Insurers, Information Providers and Suppliers, that brings the Inter-Industry together to support the collision repair industry. Learn more about the Sustaining Partner program.

Account Settings

If you previously had an account with I-CAR or have trained with I-CAR in the past, please do not create a new account. Click the “my I-CAR Login” button at the top right of our website and follow the prompts to either activate your account or reset your password.

If you are brand new to I-CAR, you can refer to our one-page starter guide on how to register.

If your organization is new to I-CAR training, please call customer care to set up your account at 800-422-7872.

If you are unable to recover your password using the "forgot password" link, please contact Customer Care at 800-422-7872.

First log into your account. In the upper right corner, a drop-down arrow is available next to your name. Click the drop-down arrow and then click on “My Profile.” Your I-CAR ID will be listed on this page.

If you are unable to log in, please contact your I-CAR Representative or Customer Care at 800-422-7872.

To make changes to your roster or your account information, please contact your assigned account representative or call Customer Care at 800-422-7872.

When logged in to your myI-CAR account, click the “My Training” link under the “Manage” section. Under the “My Professional Development” section, add a check mark to any of the preferred learning paths on the right and click the “Update Preference” button. This will allow you to view training progress towards your selected preferred learning path(s).

Please note that this will not change the role that your organization has declared for you. If you need to change the role that you represent for your organization, please contact your Training Manager or Customer Care at 800-422-7872.

You can access your student login here


Your training history is located in your myI-CAR account. Under the “Manage” section, click the “My Training” link. Once you are on the “My Training” page, click the blue “Download Training Record” button.

Anyone can browse courses by visiting our Course Catalog page

To enroll in courses for yourself, log into your myI-CAR account. Select the “Browse Catalog” link under the “Manage” section to view courses and learning plans. Use the filters to narrow your search results. Once you have found a course or learning plan, click on it to learn more and add it to your cart. Once you are done browsing, click on the shopping cart icon at the top of your screen to checkout.

If you are enrolling in courses for employees, log into your myI-CAR account and click the “Buy on Behalf of Others” link under the “Manage” section. Select the location, role, and student you are looking to purchase for, and click “Add and Continue” when ready to proceed. Browse the courses and learning plans and add them to your cart to checkout.

On our Course Catalog page, use the filters under “Required Roles with ProLevel” and “Optional Roles with ProLevel” to view courses required for a specific role and ProLevel achievement.

On our Course Catalog page, click the “Sort” dropdown menu and select “Newest” to display the newest courses available first.

After logging in to your myI-CAR account, click the “Browse Catalog” link under the “Manage” section. Next, use the filters to narrow down various learning paths by ProLevel® and role to view the classes you'll need to take. If you have questions, contact your Training Manager or Customer Care at 800-422-7872.

Your learning plans are located in the “My Training” section of your myI-CAR account. First, login to your myI-CAR account. Then click on the “My Training” link under the “Manage” section. On the “My Training” page, under the “My Knowledge and Skills Area,” you can view your completed, in-progress, and not started courses required for your learning plan.

Once a class is assigned to you, it will be located in your myI-CAR account. First, log into your account using the “my I-CAR Login” button at the top right of our website. Next, click the “Launch myLearning” button and go to “All Courses.” Courses assigned to you will be listed as “Enrolled.”

To learn how to launch your virtual course, please view our Guide to Join a Virtual Course.

Log in to your myI-CAR account and click the “Manage Virtual Seat Assignments” link under the “Manage” section. To assign a virtual seat to a student, click the arrow next to the student's name and click “assign.” Chose the session on the next page and click the “Assign Seats” button to finish.

Virtual course post tests are located in the same place as your online and virtual courses. When trying to locate a course, look for the name of the course followed by the words “post test.”

Most of our online courses are available in Spanish. You can enroll in Spanish courses by updating your learning language preference in your myI-CAR account under your profile.

Visit the Industry Training Alliance page to browse courses with approved Alliance providers.

After logging in to your myI-CAR account, click the "Launch myLearning," button. Next select a completed course to download or print your certificate.


Platinum requirements are located in your myI-CAR account. First login, then navigate to the “My Training” page. Platinum requirements will be listed under the “My Training Status” section. You can also view courses to achieve Platinum by ProLevel and role on our Platinum page.

After logging in to your myI-CAR account, select “My Training” to view a snapshot of your training status or progress, renewal dates, certifications and more.

After logging in to your myI-CAR account, click the "My Training Status," link under the “Manage” section. On the “My Training” page, navigate to the “My Training Status” section then click on the "Platinum Certificate" button to download and print.

There are three levels of training, referred to as ProLevel® 1, ProLevel 2 and ProLevel 3. Platinum recognition is achieved when ProLevel 3 is complete. For the APDA role, Platinum recognition is achieved when ProLevel 1 is complete. To learn more about ProLevels and Platinum recognition, visit

Training Managers

After logging in to your myI-CAR account, click the "Gold Class Summary"” link under the “Manage” section. On the “Gold Class Summary” page, next to the account you'd like the certificate for, click the drop-down arrow under “action” and choose "GC Certificates" to download and print.

To locate your Customer Care representative's information, log into your account and the name and contact number will be listed at the top right of every page.

The “Gold Class Training Requirements and Certifications” report will show what classes are needed for your shop to become/maintain Gold Class. To locate this report, log into your Training Manager myI-CAR account. Click on the “Gold Class Summary” link under the “Manage” section. Next to the account name, click the drop-down arrow under “action” and choose “GC Requirements.” Always verify that your roster is up to date and accurate.

Any core curriculum, Vehicle and Technology Training, and/or approved courses from Industry Training Alliance providers can be applied towards the six required annual training course credits.

After logging in to your myI-CAR account, click on the "Gold Class Summary," link under the “Manage” section. Next to the account name, click the drop-down arrow under “action” and choose "All Training" to view training progress.

Typically, the system will update within 15 minutes. However, depending on the amount of data needed to sync, it may take up to 24 hours to reflect updated training records and/or enrollment.

The student can print certificates from their individual login only.

My question is not listed here. How can I get additional help?

You can also utilize the chat function in your myI-CAR account to receive addional assistance.