Frequently Asked Questions
We've put together some of the most frequently asked questions to provide you with more information about I-CAR and the knowledge and services we provide. Click the questions below to learn more.
I-CAR®, the Inter-Industry Conference on Auto Collision Repair, is an international not-for-profit organization dedicated to providing the information, knowledge and skills required to perform complete, safe and quality repairs. We provide collision repair training to more than 20,000 individual businesses and more than 91,000 students annually, and offer 350+ courses delivered through live, online, virtual and in-shop hands-on formats. We also provide the industry with a growing suite of services and solutions. Learn more about I-CAR.
Knowledge and Skills Protocol is the industry-wide adoption of training to contribute to consistent, uniform, efficient practices for all automotive trainers and trainees. Visit the Knowledge and Skills Protocol page to learn more.
Your job requires that you keep on top of the latest in vehicle, tool and equipment technology – I-CAR is committed to helping you do so in one convenient place. Developed in response to industry feedback, the Repairability Technical Support (RTS) team can help with any of your collision repair related questions. The RTS team has access to vehicle maker position statements, if a vehicle maker has a sectioning procedure available, or what I-CAR says about a particular subject. Some of this information can be found on your own by using the links on the left menu of the RTS website. On the website, you can select the year, make, and model and see results for Ask I-CAR, OEM Calibration Requirements, OEM Partial Part Replacement, OEM Restraints System Part Replacement, and the OEM Hybrid and Electric Vehicle Disable Search.
The I-CAR Sustaining Partner program is an annual subscription for collision repair organizations such as OEMs, Insurers, Information Providers and Suppliers, that brings the Inter-Industry together to support the collision repair industry. Learn more about the Sustaining Partner program.
If you previously had an account with I-CAR or have trained with I-CAR in the past, please do not create a new account. Click the “my I-CAR Login” button at the top right of our website and follow the prompts to either activate your account or reset your password.
If you are brand new to I-CAR, you can refer to our one-page starter guide on how to register.
If your organization is new to I-CAR training, please call customer care to set up your account at 800-422-7872.
If you are unable to recover your password using the "forgot password" link, please contact Customer Care at 800-422-7872.
First log into your account. In the upper right corner, a drop-down arrow is available. Click the drop-down arrow and then click on “my profile.” Your I-CAR ID will be listed on this screen.
If you are unable to log in, please contact your I-CAR Representative or Customer Care at 800-422-7872.
To make changes to your roster or your account information, please contact your assigned account representative or call Customer Care at 800-422-7872.
When logged in to your myI-CAR account, select “My Training”, then add a check mark to any of the preferred learning paths on the right to view training progress towards selected preferred learning path(s). Please note that this will not change the role that your organization has declared for you. If you need to change the role that you represent for your organization, please contact Customer Care at 800-422-7872 or utilize the chat function in your myI-CAR account.
Your training history is located in your myI-CAR account under “My Training”. Once you have navigated to the “My Training” page, click the blue “Download Training Record” button.
When logged in to myI-CAR, select “Browse Catalog” to view courses and learning plans. On the right side of the screen you can choose to either enroll in all of the courses within the selected learning plan, or you can enroll in individual courses. If you are enrolling in courses for employees, go to the “Browse and Buy for Others” link in your I-CAR account. Click “Add to Cart” when ready.
When you log in to your myI-CAR account, select “Browse Catalog” to view various learning paths by ProLevel® and role. Scroll down to select the learning path for your role and ProLevel. Contact your Training Manager with questions or contact Customer Care.
Your learning plans are located in the “My Training” section of your myI‐CAR account.
Once a class is assigned to you, it will be located in your myI-CAR account. First, log into your account using the “my I-CAR Login” button at the top right of our website. Next, click the “Launch myLearning” button and go to “All Courses.” Courses assigned to you will be listed as “Enrolled.”
Choose "Manage Virtual Seat Assignments" from your myI-CAR account page. Proceed with selecting students and assigning seats to a preferred session.
Virtual course post tests are located in the same place as your online and virtual courses. When trying to locate a course, look for the name of the course followed by the words “post test.”
Most of our online courses are available in Spanish. You can enroll in Spanish courses by updating your learning language preference in your myI-CAR account under your profile.
After logging in to your myI-CAR account, select "Launch My Training," then select a completed course to download or print your certificate.
After logging in to your myI-CAR account, select "My Training," then scroll down to "My Certifications" to download or print your certificate.
Platinum requirements are located in your myI-CAR account. First login, then navigate to the “My Training” page. Platinum requirements will be listed under the “My Training Status” section. You can also view courses to achieve Platinum by ProLevel and role on our Platinum page.
After logging in to your myI-CAR account, select “My Training” to view a snapshot of your training status or progress, renewal dates, certifications and more.
After logging in to your myI-CAR account, select "My Training Status," then click on the "Platinum Certificate" button to download and print.
There are three levels of training, referred to as ProLevel® 1, ProLevel 2 and ProLevel 3. Platinum recognition is achieved when ProLevel 3 is complete. For the APDA role, Platinum recognition is achieved when ProLevel 1 is complete. To learn more about ProLevels and Platinum recognition, visit https://info.i-car.com/platinum.
After logging in to your myI-CAR account, select "Gold Class Summary," and then click on "GC Certificate" to download and print.
To locate your Customer Care representative's information, log into your account and the name and contact number will be listed at the top right of the page.
The “Gold Class Training Requirements and Certifications” report will show what classes are needed for the shop to become/maintain Gold Class. This report is located in the Training Managers profile under “Gold Class Summary”. The report can be found by clicking the dropdown arrow under “actions.” Always verify that your roster is up to date and accurate.
Any core curriculum, Vehicle and Technology Training, and/or approved courses from Industry Training Alliance providers can be applied towards the six required annual training course credits.
After logging in to your myI-CAR account, select "Gold Class Summary," and then click on "All Training" to view training progress.
Typically, the system will update within 15 minutes. However, depending on the amount of data needed to sync, it may take up to 24 hours to reflect updated training records and/or enrollment.
The student can print certificates from their individual login only.
My question is not listed here. How can I get additional help?
- Collision Repair Shops - call Customer Care at 1-800-422-7872
- Insurance Company - call our segment support at 1-800-422-7872
- Career and Technical School - call our hotline at 1-800-422-7211
You can also utilize the chat function in your myI-CAR account to receive addional assistance.