Prerequisite Course Completion:

To ensure a productive experience for all attendees, students must complete all prerequisite courses before enrolling in a Hands-On Skills Development event to ensure they have the necessary foundational knowledge and skills. Students who have not completed prerequisites will not be permitted to enroll.

Equipment & Facility Conditions:

On the day of the event, if the results of the Capability & Readiness Assessment performed by the I-CAR® Instructor deem the equipment or facility to be inadequate, then training for that day will be canceled and all course fees will be forfeited. When the required equipment and/or facility conditions are corrected, a new event may be requested, and full course fees will apply.

Event Reschedule Requests:

If an event reschedule is necessary, I-CAR must be notified at least 5 business days in advance of the scheduled event, or full course fees will be forfeited. A new event will need to be requested for the student(s) and the full course fees will apply.

Student Substitution, Additional Students, Cancellations, and No Shows:

I-CAR must be notified at least 5 business days in advance of the scheduled event that the pre-registered student(s) is unable to attend. If notice is not received and student(s) does not attend the event, all related course fees will be forfeited.

Student substitutions are allowed at no additional fee. Any pre-registered student that does not attend and no substitution is available, all related course fees will be forfeited.

If no students attend the scheduled event, all event fees will be forfeited. A new event will need to be requested for student(s) and all applicable course fees will apply.

On the day of the scheduled event, student substitutions and/or additional students may be allowed only if the following conditions are met:

• Prerequisite courses have been completed by the additional student(s)
• I-CAR Instructor has enough course material for the additional student(s)
• Shop has adequate equipment and supplies for the additional student(s)

In the case where additional students are allowed, appropriate course fees for additional students will be applied. In the case of student substitutions and add-ons, there may be a delay in issuing training credit, provided the student successfully completes training.

Students arriving thirty (30) or more minutes after the event scheduled start time may be denied participation. In such cases, all related course fees will be forfeited. A new event will need to be requested for student(s) and the full course fees apply.

I-CAR Event Reschedule:

If I-CAR has to reschedule a scheduled event, I-CAR will make every attempt to contact you as soon as possible once a reschedule has been deemed necessary. If the shop is unable to reschedule, a refund of the full course fees will be provided.

Skills Validation:

Students who do not successfully pass the skills validation portion of the Hands-On Skills Development course forfeit all associated event fees. A new event request may be submitted to retake the full course and test; all applicable fees will apply.

Gold Class Renewal:

To allow I-CAR time to schedule and deliver an in-shop Hands-On Skills Development course, event requests must be submitted at least ninety (90) days prior to the location’s Gold Class renewal date.

Payment Policy:

Payment information will be collected at the time the event is requested. Payment will be automatically processed when the event date is confirmed.

If payment is not processed successfully when the event date is confirmed, updated payment information must be provided within 5 business days of notice to pay. If payment information is not received or processed successfully within 5 days of notice to pay, the event request will be canceled, and a new event request will need to be submitted.

If an additional student(s) is added to the event between the payment collection and the scheduled event date, payment for additional student(s) must be made immediately or the additional student(s) may be unable to participate in the event.

By registering for and/or attending I-CAR training, you agree to the terms of our Hands-On Skills Development Event and Privacy Policies.

For questions, please contact our Customer Care Team at 1.800.ICAR.USA (800.422.7872) or customercare@i-car.com.