A Culture Built on Purpose – Powered by People
Our culture is defined by how we work together, support one another, and show up every day.
At I‑CAR, collaboration and shared purpose drive everything we do-helping us grow and move the industry forward.
A Message From Our CEO
Hear from our CEO on how we're building a culture that supports our people and helps advance the industry.
At I‑CAR, our people are at the center of everything we do.
We're intentional about building a culture where individuals feel supported, challenged, and empowered to grow-because when our people thrive, our impact grows with them.
We invest in learning, development, and collaboration so our teams can build meaningful careers while contributing to something bigger than themselves. That commitment doesn't stop within our walls – it extends to the role we play in strengthening and advancing the collision repair industry.
I'm proud of the culture we're building-one that supports our people, elevates our industry, and makes a difference every day.
Kyle Thompson
I‑CAR CEO & President
Our Purpose and Impact
Our purpose guides the work we do every day—and every role contributes to advancing safety, quality, and performance across the industry.
I‑CAR Vision
That every person in the collision repair industry has the information, knowledge and skills required to perform complete, safe and quality repairs for the ultimate benefit of the consumer.
I‑CAR Mission
To deliver increasingly accessible, on-demand and relevant education, knowledge, services and solutions for collision repair facilities and the related industry value chain.
Our Core Beliefs and Values
Our core beliefs and values guide how we work together and shape the impact we make every day.
Collaboration
I‑CAR is dedicated to fostering a team environment while understanding and acting on the needs of the Inter-Industry.
This commitment is demonstrated by empowering and appreciating engagement and teamwork, listening to and being guided by the Voice-of-the-Industry, serving with integrity as a neutral forum for all parties, encouraging participation and involvement at all levels, supporting a respectful culture, and working cooperatively both internally and externally.
Relevance
I‑CAR is dedicated to continually enhancing the value delivered to the Inter-Industry in curriculum, courses and services.
This commitment is demonstrated by listening and acting appropriately while ensuring I‑CAR's sustainability, setting priorities responsive to customer needs and industry innovations, and being an industry-minded enterprise focused on advancing the knowledge of the industry, its companies, the individual who serve in it and those who are served by it.
Expertise
I‑CAR is dedicated to being a respected resource for the Inter-Industry.
This commitment is demonstrated by maintaining leadership and current knowledge in education, training, vehicle and repair technologies, and industry best practices; providing expert insight to the Inter-Industry; staying well informed about current and anticipated conditions; and retaining skilled professionals recognized as subject matter experts in their fields.
Excellence
I‑CAR is dedicated to being the best we can possibly be for the ultimate benefit of the industry we serve, as well as our volunteers, instructors and staff.
This commitment is demonstrated by being accountable and holding each other accountable in a team-spirited manner, continually striving to be extraordinary in service and operation, exhibiting a sense of urgency and a bias for action, having a strong work ethic and being disciplined about how we approach our work, and always possessing a conscience about being the best we can possibly be.
Integrity
I‑CAR is dedicated to being trustworthy.
This commitment is demonstrated by delivering on promises; being ethical, honest, fair, and sincere in communications and behavior; and being transparent in our decision-making.
Leadership That Supports Our People and Purpose
Our leaders foster a culture where people grow, contribute, and make an impact.
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Kyle Thompson
CEO & President -
Lori Barrington
Vice President, Delivery -
John Eck
Vice President, Business Development -
Dara Goroff
Vice President, Planning & Industry Talent Programming -
Andy Johnson
Vice President, IT & Digital Innovation -
Tom Marek
Vice President, Finance & Operations -
Mark Miller
Vice President, Technical Operations -
Jeff Pevey
Vice President, Industry Relations -
Arianna Sherlock
Vice President, Marketing -
Melissa Snyder
Vice President, People & Culture
Trusted Across the Industry
At I‑CAR, you'll be part of an organization trusted by leading manufacturers, insurers, and industry partners–supporting safe, high-quality repairs.
These partnerships expand our impact and help advance the industry.
Shaping the Future of the Industry
From emerging technologies to evolving repair standards, our teams help shape what's next for the collision repair industry.
Advanced Vehicle Technologies
Help advance training and standards for increasingly complex vehicle systems.
Electric and Hybrid Vehicles
Support the industry's transition to new technologies and evolving repair requirements.
Tools and Training Innovation
Help develop tools and resources that improve repair outcomes across the industry.
Make an Impact. Build Your Career.
At I‑CAR, every role contributes to meaningful work–helping support safer, high-quality repairs and advancing the future of the industry.
Whether you're starting your career or bringing years of experience in technical, field-based, or corporate roles, you'll find opportunities to grow, contribute, and make an impact.
