The I‑CAR Culture

I‑CAR’s culture is focused on teamwork and collaboration with our employees being our greatest asset.

I‑CAR Vision

That every person in the collision repair industry has the information, knowledge and skills required to perform complete, safe and quality repairs for the ultimate benefit of the consumer.

I‑CAR Mission

To deliver increasingly accessible, on-demand and relevant education, knowledge, services and solutions for collision repair facilities and the related industry value chain.

I‑CAR Core Beliefs and Values

I‑CAR provides a positive environment focused on teamwork and collaboration. We believe our employees are our greatest asset and we strive to ensure that all employees feel highly engaged and valued.

Collaboration

I‑CAR is dedicated to fostering a team environment while understanding and acting on the needs of the Inter-Industry. This commitment is demonstrated by empowering and appreciating engagement and teamwork, listening to and being guided by the Voice-of-the-Industry, serving with integrity as a neutral forum for all parties, encouraging participation and involvement at all levels, supporting a respectful culture, and working cooperatively both internally and externally.

Relevance

I‑CAR is dedicated to continually enhancing the value delivered to the Inter-Industry in curriculum, courses and services. This commitment is demonstrated by listening and acting appropriately while ensuring I‑CAR’s sustainability, setting priorities responsive to customer needs and industry innovations, and being an industry-minded enterprise focused on advancing the knowledge of the industry, its companies, the individual who serve in it and those who are served by it.

Expertise

I‑CAR is dedicated to being a respected resource for the Inter-Industry. This commitment is demonstrated by maintaining leadership and current knowledge in education, training, vehicle and repair technologies, and industry best practices; providing expert insight to the Inter-Industry; staying well informed about current and anticipated conditions; and retaining skilled professionals recognized as subject matter experts in their fields.

Excellence

I‑CAR is dedicated to being the best we can possibly be for the ultimate benefit of the industry we serve, as well as our volunteers, instructors and staff. This commitment is demonstrated by being accountable and holding each other accountable in a team spirited manner, continually striving to be extraordinary in service and operation, exhibiting a sense of urgency and a bias for action, having a strong work ethic and being disciplined about how we approach our work, and always possessing a conscience about being the best we can possibly be.

Integrity

I‑CAR is dedicated to being trustworthy. This commitment is demonstrated by delivering on promises; being ethical, honest, fair, and sincere in communications and behavior; and being transparent in our decision‑making.

What Our Employees are Saying

“At I‑CAR I work with a wonderful group of people who share the same vision and work together as a team to accomplish our goals. My job challenges me in different ways every day!”
Rachel Castle
Manager, Delivery Enablement (South East)

“We have a great group of people throughout the company that are always willing to help and support when needed. Having supportive and dedicated team members including our leadership team is core to what we do!”
Tony Guzman
Supervisor, Instructional Design

“I love working at I‑CAR because of the team/family atmosphere. Caring for the customers as well as the employees is a very big plus!”
Jeanice Owens
Senior Administrator, Customer Care

“I love that at I‑CAR the creative work we do designing training makes a difference for the safety of everyone!”
Susan Whalen
Senior Associate, Instructional Design