I-CAR recently enhanced our Professional Development Program™ and online experience. With technical advancements, technical obstacles often follow. Thank you for your patience as we have continued to work on resolving issues you may have experienced with the launch of our new IT platform in October, and with some of our online and virtual courses. I-CAR values diverse customer feedback and is striving to remove roadblocks that hinder the overall web and training experience. See below for recent updates to our system and upcoming items to be addressed in future updates.

Please visit I-CARTraintoGain.com for information on transition. 

Please click here to access helpful tips on how to navigate the new system and activate your myI-CAR account. 

Collision Repair  |  Insurance  |  myI-CAR  |  Launch myLearning  |  Future Updates
 

Collision Repair

Platinum Recognition 
Platinum™ Recognition renews on an individual’s Platinum renewal date even when requirements for renewal are met prior to that date. (Effective date: July 13, 2020)

Platinum discounts for new course enrollments will automatically apply in the shopping cart for students who achieved Platinum Recognition. (Effective date: April 20, 2020)

Individuals can now view progress toward Platinum™ recognition. The snapshot under My Training on a student level helps to identify training milestones to help plan toward achieving individual and/or organizational goals.  (Effective date: March 21, 2020)

If a record for an individual that achieved Platinum did not migrate correctly, the Gold Class status report was affected. This affected a small population but it was identified and addressed in our recent release to ensure student and location-level records are reflecting accurate data. (Effective date: March 21, 2020)

If a technician’s Platinum status expired, his/her ProLevel progress was reverting back to ProLevel 1. The system was updated to keep a Platinum individual ProLevel progress even if the Platinum recognition expires allowing an individual to start their journey to progress from where he/she ended. (Effective date: January 22, 2020)

Reminder: If a Platinum technician does not renew any certificates and/or progress through gap training, his/her Platinum status will not renew.

Gold Class
The report was adjusted for an improved user experience and now includes Leave of Absence status. (Effective date: July 13, 2020)

Gold Class shop’s and Platinum technician’s, currently on an exception, were updated to reflect the following live and Hands-On Skills Development courses listed as exempt: Color Theory Application, Squeeze Type Resistance Spot Welding, and MIG Brazing. The requirements count and percentage to Gold Class in the Gold Class Planner were impacted by this update. (Effective date: May 18, 2020)

The percentage to Gold Class reflected in the Gold Class Status Report and Planner were updated to now consider individual certifications in its calculation. (Effective date: April 20, 2020)

Gold Class certificates are now available for organizations at the top of a shop's hierarchy. (Effective date: April 20, 2020)

Training Managers with large rosters can access the Gold Class Planner without issue. (Effective date: April 20, 2020)

Valid rosters for 2021 renewals are now available (Effective date: April 20, 2020)

The Gold Class status report now reflects "new hire" and "turnover" details. (Effective date: April 20, 2020)

The Gold Class® Planner for Training Managers includes a link that now provides more details into the courses counted, in addition to Vehicle and Technology Specific courses, toward annual training requirements. (Effective date: March 21, 2020)

Reporting efficiencies were built into our Gold Class Status Report to ensure real-time updates are shown. (Effective date: March 21, 2020)

Please note a Gold Class Training Requirement Details report was added for Training Managers in response to customer input I-CAR received since launch. This new report provides more detail into the remaining training requirements for a location to achieve or maintain Gold Class recognition before their Gold Class renewal date. (Effective date: March 21, 2020)

An issue was identified causing annual training and ProLevel® completion to mistakenly count for two Gold Class® renewal cycles. The system was updated to reflect a more accurate percentage towards Gold Class completion. (Effective date: February 3, 2020)

Annual Training
For student on an annual training cycle, options for annual training are more clearly provided within the Gold Class Planner with separated tabs for I-CAR and Industry Training Alliance® courses. (Effective date: April 20, 2020)

For a portion of individuals, annual training counts were identified as having some error in recording from when data was migrated to the new system. The issue was corrected and annual training counts are accurate. (Effective date: March 21, 2020)

Any core curriculum, Vehicle and Technology Specific Training™ (VTST) and Industry Training Alliance™ courses will count towards the six course minimum to meet annual training requirements. At launch, only VTST courses were counted. This was updated to include more comprehensive curriculum choices. (Effective date: February 10, 2020)

If a student has an expired certificate the system is reflecting the certificate's course as "in progress" and added to the annual training count. This resulted in an overstatement of annual training progress and may have resulted in an inability to purchase required coures via the Gold Class Planner. The system will be updated to reflect the accurate course needs based on annual training requirements so the courses can be purchased accordingly. (Anticipated effective date: February 24, 2020)

ProLevels
For a group of individuals on ProLevel 1 or ProLevel 2, course completions were updated to reflect an accurate status. (Effective date: April 20, 2020)

For a group of individuals with ProLevel completion issues due to gap training requirements, ProLevel completions were updated to reflect an accurate status. (Effective date: April 20, 2020)

Gold Class Kit
Training Managers of Gold Class shops can now access digital resources to promote a shop’s Gold Class status. In addition, there is a digital Gold Class certificate available when training manager’s log into myI-CAR. (Effective date: February 3: 2020)

Insurance

Platinum Recognition Discounts
Platinum discounts for new course enrollments will automatically apply in the shopping cart for students who achieved Platinum Recognition. (Effective date: April 20, 2020)

Recognition and Annual Training
Platinum™ Recognition renews on an individual’s Platinum renewal date even when requirements for renewal are met prior to that date. (Effective date: July 13, 2020)

Role-relevant courses to fulfill ProLevel training and annual training may still apply to both yearly requirements to maintain Platinum designation. Core curriculum, Vehicle and Technology Specific Training™ (VTST) and Industry Training Alliance™ courses will count towards the six course minimum to meet annual training requirements. At launch, only VTST courses were counted. This was updated to include more comprehensive curriculum choices. (Effective date: February 10, 2020)

Annual Training
The Insurance Planner for Training Managers includes a link that now provides more details into the courses counted, in addition to Vehicle and Technology Specific courses, toward annual training requirements. (Effective date: March 21, 2020)

For a portion of individuals, annual training counts were identified as having some error in recording from when data was migrated to the new system. The issue was corrected and annual training counts are accurate. (Effective date: March 21, 2020)

If a student has an expired certificate the system is reflecting the certificate's course as "in progress" and added to the annual training count. This resulted in an overstatement of annual training progress and may have resulted in an inability to purchase required courses via the InsurancePlanner. The system will be updated to reflect the accurate course needs based on ProLevel and role requirements so the courses can be purchased accordingly. (Anticipated effective date: February 24, 2020)

Gold Class Status Report
The report was adjusted for an improved user experience. The following data is now included in the report:

• % complete
• % achieved
• % target
• target achieved

myI-CAR^®

Roster Updates
Larger shops were experiencing “crashing” issues. This was corrected and an updated format was released to resolve any further interruptions. (Effective date: July 13, 2020)

When a student is removed from an organization's roster, the student will be automatically unenrolled to courses purchased by the Training Manager for the student previously. (Effective date: June 15, 2020)

Live/Virtual Courses
Some users experienced difficulty assigning their team or themselves to a live or virtual session. The issue was identified and resolved. (Effective date: June 15, 2020)

When assigning a seat to a session, the address did not populate correctly for a small population of users. This has been resolved for an improved user experience. (Effective date: June 15, 2020)

Prerequisites for Events
When requesting a Welding Training & Certification, Hands-On Skills Development™, live/virtual course or private In-Shop Event, Training Managers can now add the prerequisites to the cart at the same time to streamline the purchasing experience. (Effective date: March 21, 2020)

Export Live/Virtual Course Seat Assignment
To support training management functions, seat assignments for a scheduled live or virtual course can now be exported by a Training Manager. (Effective date: March 21, 2020)

Event Seat Adjustments (Welding, Hands-On Skills Development™, Private In-Shop Events)
There was an issue causing the whole event at a shop to cancel when a student was added to an event roster without payment. This is corrected. The whole event will not be cancelled. When a student is added to an event’s roster, please proceed with payment for the individual student to complete the roster adjustment. (Effective date: January 13, 2020)

Navigation – Search Function
Search functions for live, online and virtual courses are now available on a mobile platform. (Effective date: April 20, 2020)

Live classes can be searched via a desired distance. (Effective date: April 20, 2020)

Sessions will display accurately for the radius entered when using the advanced class search funtion. (Effective date: April 20, 2020)

Navigation from the advanced class search function to the enrollment page was improved for a more convenient experience. (Effective date: April 20, 2020)

Students will now see improved session access linked to the individual's address on their myI-CAR account. (Effective date: April 20, 2020)

The search ability within I-CAR.com will be updated to perform to a more detailed course (session) search result – including the ability to search for a live course near you. (Effective date: February 10, 2020)
 

Launch myLearning

Course and PostTest
A small amount of users who enrolled in courses with a posttest were experiencing an issue where the posttest appeared, bu tthe courses did not populate in their Launch myLearning experience. This issue was corrected and resolved so it does not occur again. (Effective date: June 15, 2020)

Virtual Course Format
To help our Training Managers and students receive timely updates with seat availability when enrolled in one of the four converted courses, email notifications will be sent advising open virtual sessions are available for seat assignment. (Effective date: May 18, 2020)

All virtual courses were converted from Adobe Flash to Adobe Connect for an overall improved user experience. (Effective date: April 16, 2020)

Seat Assignment Duplication
Seat assignments for some users were erroneously duplicating. This issue was addressed and corrected. (Effective date: April 20, 2020)

Posttests for Live Sessions - Previously Enrolled Students
For students who were enrolled in live sessions, posttests were posted to their Lauch myLearning experience. (Effective date: April 20, 2020)

Enhanced Dashboard
Students and Training Managers will see an enhanced dashboard experience with emphasis on learning progress and completion. (Effective date: March 21, 2020)

Certificates
Individual course certificates for courses available in enhanced Professional Development Program are now available when you select Launch myLearning. (Effective: October 2020)

Online Course Launch
In order to resolve the difficulties a student may have experienced while progressing through a course, the I-CAR team monitored and adjusted courses as needed by redeploying some that were identified as having completion issues and updating the status for specific students that were stuck “in progress” and unable to successfully “complete”. (Effective date: Ongoing from January 2020)
 
 

Future Updates

Rather than releasing updates as ready, we will now endeavor to “group” updates and advise customers of the changes they should expect to see once deployed. Our goal is to address remaining recognition issues you might be experiencing groupings.  

The goal of the next group of updates is to resolve remaining customer impacting issues, which generally are not system-wide issues, and are more unique to certain populations in nature.

Reporting for Large Organizations
Reports are being updated and customized to meet the needs of organizations who use reporting to ensure compliance with network requirements. 
 

Seat Assignment
When a live course is selected, often times a seat assignment is not completed. Please remember to complete seat assignments after the purchase is complete. Prompts will be built within the system to help users remember to complete this important step.