I-CAR recently enhanced our Professional Development Program™ and online experience. With technical advancements, technical obstacles often follow. Thank you for your patience as we have continued to work on resolving issues you may have experienced with the launch of our new IT platform in October 2019, and with some of our online and virtual courses. I-CAR values diverse customer feedback and is striving to remove roadblocks that hinder the overall web and training experience. See below for recent updates to our system and upcoming items to be addressed in future updates.

Please visit I-CARTraintoGain.com for information on transition. 

Please click here to access helpful tips on how to navigate the new system and activate your myI-CAR account. 

Collision Repair  |  Insurance  |  myI-CAR  |  Launch myLearning  |  Future Updates
 

Collision Repair

Platinum Recognition 

If a technician’s Platinum recognition expires, gap training for ProLevel 1, ProLevel 2 and ProLevel 3 will be required to fulfill knowledge and skills gaps before achieving Platinum Recognition. (Effective date: July 13, 2021)

If a Platinum individual expires with only a certification renewal requirement remaining, gap training will update upon expiration of Platinum recognition. (Effective date: April 26, 2021)

The All Training Report accurately reflects Platinum renewal dates within a current Gold Class renewal cycle. (Effective date: January 25, 2021)

Platinum™ Recognition renews on an individual’s Platinum renewal date even when requirements for renewal are met prior to that date. (Effective date: July 13, 2020)

Platinum discounts for new course enrollments will automatically apply in the shopping cart for students who achieved Platinum Recognition. (Effective date: April 20, 2020)

Individuals can now view progress toward Platinum™ recognition. The snapshot under My Training on a student level helps to identify training milestones to help plan toward achieving individual and/or organizational goals.  (Effective date: March 21, 2020)

If a record for an individual that achieved Platinum did not migrate correctly, the Gold Class status report was affected. This affected a small population but it was identified and addressed in our recent release to ensure student and location-level records are reflecting accurate data. (Effective date: March 21, 2020)

If a technician’s Platinum status expired, his/her ProLevel progress was reverting back to ProLevel 1. The system was updated to keep a Platinum individual ProLevel progress even if the Platinum recognition expires allowing an individual to start their journey to progress from where he/she ended. (Effective date: January 22, 2020)

Reminder: If a Platinum technician does not renew any certificates and/or progress through gap training, his/her Platinum status will not renew.

Gold Class Reports and Requirements

The Gold Class Status Report within myI-CAR was updated to enhance the Training Manager experience. Updates resulted in a cleaner, more organized view to improve how information is viewed and assessed for Gold Class achievement or renewal. (Effective date: November 22, 2021)

If a certification expired, the previous date showed in the Gold Class Training Requirements Detail Report. The report was updated to suppress past date information to avoid confusion. (Effective date: November 22, 2021)

Technicians who were removed from a shop’s roster prior to the Gold Class cycle start date, will not reflect training requirements on the shop’s Gold Class Training Requirements Detail report and Gold Class Status Report. (Effective date: October 25, 2021)

A “null reference error” was displayed for a small population of Training Managers when viewing the Gold Class Training Requirements Detail Report. This issue was corrected to prevent it from occurring in the future.  (Effective date: September 10, 2021)

The Gold Class Planner now matches requirements shown on the Gold Class Status and Gold Class Training Requirement Details reports. (Effective date: September 10, 2021)

Gap training requirements were updated for individuals reflecting more than two ProLevel gap training requirements in one renewal cycle. (Effective date: September 10, 2021)

If a student completes all of the modules within an online course, but has not completed the post test, “Post Test Incomplete” will now appear as a status within myI-CAR for added clarity on remaining training requirements. (Effective date: September 10, 2021

The All Training Report now reflects training credits. (Effective date: July 13, 2021)

The Gold Class Requirements report in myI-CAR® reflects updated location level courses when required when an employee is removed from a shop’s roster. (Effective date: June 5, 2021)

The Platinum Report for Training Managers is now accessible from the “Action Menu” on the Gold Class summary page of myI-CAR®. (Effective date: April 26, 2021)

When a required course is complete, the “required” status will no longer reflect on Gold Class reports or summaries within myI-CAR®. (Effective date: April 26, 2021)

The Gold Class Requirements report will not update until the next Gold Class renewal cycle. (Effective date: February 22, 2021)

The system was updated to consider “New Hire” training as a priority over technicians who transferred to a different location at an MSO facility. (Effective date: February 22, 2021)

Subscription pricing is itemized by location in purchase history for Training Managers buying for multiple organizations. (Effective date: February 22, 2021)

Welding requirements reflected in the Gold Class Requirements report are consistent with the requirements reflected in the Gold Class Planner and Gold Class Status report. (Effective date: February 22, 2021)

The Gold Class Status Report was updated to display “Not Started” as a status for Location Level courses that were purchased but are not yet completed. (Effective date: January 25, 2021)

The Gold Class Status report was updated to correctly reflect training requirements of Platinum technicians who previously expired. (Effective date: December 21, 2020)

The Gold Class Planner now matches the certification requirements shown on the Gold Class Status report. (Effective date: December 21, 2020)

The Gold Class Planner displays certification requirements in the ProLevel column if certification is required for the current renewal cycle. (Effective date: December 21, 2020)

Welding report processes were updated to improve the downloading user experience for training managers of large organizations. (Effective date: December 21, 2020)

The Gold Class Requirements report was updated to reflect correct annual training completion status for the current Gold Class renewal cycle consistent with the Gold Class Planner. (Effective date: December 21, 2020)

The Gold Class Training Requirements Details report now reflects session enrollment details. (Effective date: November 23, 2020)

For shops with more than one location, Welding Reports for Training Managers at Parent Organizations will correctly match welding reports at individual locations. (Effective date: November 23, 2020)

Technicians who require training for a shop’s Gold Class recognition achievement will appear on the Gold Class Requirements Detail report. (Effective date: November 23, 2020)

If a shop on subscription does not renew Gold Class recognition, the subscription benefit will automatically cancel upon the subscription renewal date. (Effective date: November 23, 2020)

The Gold Class Planner reflects completed shop level courses for the current Gold Class renewal regardless of an employee’s inactive employment status. (Effective date: November 23, 2020)

The Gold Class Requirement Details Report in myI-CAR now accurately displays any welding certification needed, including certifications up for renewal. (Effective date: October 26, 2020)

The Gold Class evaluator was updated to remove consideration of any technician removed from a shop’s roster. (Effective date: October 26, 2020)

The Gold Class Training Requirements Details report was updated to show all certification needs for a shop’s renewal as currently reflected in the Gold Class Status Report. (i.e. Paint Certification and/or Welding). (Effective date: October 26, 2020)

The Gold Class Training Requirements Details report was updated to accurately reflect location level courses need to achieve or maintain Gold Class recognition. (Effective date: October 26, 2020)

The status report was adjusted for an improved user experience and now includes Leave of Absence status. (Effective date: July 13, 2020)

Gold Class shop’s and Platinum technician’s, currently on an exception, were updated to reflect the following live and Hands-On Skills Development courses listed as exempt: Color Theory Application, Squeeze Type Resistance Spot Welding, and MIG Brazing. The requirements count and percentage to Gold Class in the Gold Class Planner were impacted by this update. (Effective date: May 18, 2020)

The percentage to Gold Class reflected in the Gold Class Status Report and Planner were updated to now consider individual certifications in its calculation. (Effective date: April 20, 2020)

Gold Class certificates are now available for organizations at the top of a shop's hierarchy. (Effective date: April 20, 2020)

Training Managers with large rosters can access the Gold Class Planner without issue. (Effective date: April 20, 2020)

Valid rosters for 2021 renewals are now available (Effective date: April 20, 2020)

The Gold Class status report now reflects "new hire" and "turnover" details. (Effective date: April 20, 2020)

The Gold Class® Planner for Training Managers includes a link that now provides more details into the courses counted, in addition to Vehicle and Technology Specific courses, toward annual training requirements. (Effective date: March 21, 2020)

Reporting efficiencies were built into our Gold Class Status Report to ensure real-time updates are shown. (Effective date: March 21, 2020)

Please note a Gold Class Training Requirement Details report was added for Training Managers in response to customer input I-CAR received since launch. This new report provides more detail into the remaining training requirements for a location to achieve or maintain Gold Class recognition before their Gold Class renewal date. (Effective date: March 21, 2020)

An issue was identified causing annual training and ProLevel® completion to mistakenly count for two Gold Class® renewal cycles. The system was updated to reflect a more accurate percentage towards Gold Class completion. (Effective date: February 3, 2020)

Welding

A “Training Required” column was added to the  welding report in myI-CAR. This column reflects the training required by the individual in their declared role to achieve or maintain Gold Class. (Effective date: October 25, 2021)

The All Training Report uses welding certification records to display welding certification courses. (Effective date: January 25, 2021)

A welding course was updated to consider the corresponding prerequisite prior to enrollment.
(Effective date: October 26, 2020)

Annual Training

Annual Training cycles were updated to prevent advancing the cycle date before the yearly period for students in an annual training cycle.  (Effective date: September 10, 2021)

Annual Training cycles were updated to reflect an accurate annual training cycle end date for individuals with annual training requirements in 2021. (Effective date: November 23, 2020)

I-CAR is updating the six-course annual training requirement to consider course duration for annual training credit. This applies to both I-CAR and approved courses that students complete with Industry Training Alliance® providers. Student training records were retroactively updated for all courses submitted for I-CAR training credit from Training Alliance providers and completed with I-CAR beginning from our PDP enhancement launch date on October 7, 2019. (Effective date: October 26, 2020)

For student on an annual training cycle, options for annual training are more clearly provided within the Gold Class Planner with separated tabs for I-CAR and Industry Training Alliance® courses. (Effective date: April 20, 2020)

For a portion of individuals, annual training counts were identified as having some error in recording from when data was migrated to the new system. The issue was corrected and annual training counts are accurate. (Effective date: March 21, 2020)

Any core curriculum, Vehicle and Technology Specific Training™ (VTST) and Industry Training Alliance™ courses will count towards the six course minimum to meet annual training requirements. At launch, only VTST courses were counted. This was updated to include more comprehensive curriculum choices. (Effective date: February 10, 2020)

If a student has an expired certificate the system is reflecting the certificate's course as "in progress" and added to the annual training count. This resulted in an overstatement of annual training progress and may have resulted in an inability to purchase required coures via the Gold Class Planner. The system will be updated to reflect the accurate course needs based on annual training requirements so the courses can be purchased accordingly. (Anticipated effective date: February 24, 2020)

ProLevels

For a group of individuals on ProLevel 1 or ProLevel 2, course completions were updated to reflect an accurate status. (Effective date: April 20, 2020)

For a group of individuals with ProLevel completion issues due to gap training requirements, ProLevel completions were updated to reflect an accurate status. (Effective date: April 20, 2020)

When a technician is assigned as a Role Representative on the roster, the technician will remain a Role Representative even if the shop eventually removes the technician from the roster. (Effective date: January 25, 2021)

Gold Class Kit

Training Managers of Gold Class shops can now access digital resources to promote a shop’s Gold Class status. In addition, there is a digital Gold Class certificate available when training manager’s log into myI-CAR. (Effective date: February 3: 2020)

Insurance

The Insurance Planner was enhanced to improve overall user experience for Training Managers. (Effective date: July 13, 2021)

Training Managers can download a Gold Class status report for their organization within myI-CAR. (Effective date: February 22, 2021)

Platinum Recognition Discounts

Platinum discounts for new course enrollments will automatically apply in the shopping cart for students who achieved Platinum Recognition. (Effective date: April 20, 2020)

Recognition and Annual Training

Platinum™ Recognition renews on an individual’s Platinum renewal date even when requirements for renewal are met prior to that date. (Effective date: July 13, 2020)

Role-relevant courses to fulfill ProLevel training and annual training may still apply to both yearly requirements to maintain Platinum designation. Core curriculum, Vehicle and Technology Specific Training™ (VTST) and Industry Training Alliance™ courses will count towards the six course minimum to meet annual training requirements. At launch, only VTST courses were counted. This was updated to include more comprehensive curriculum choices. (Effective date: February 10, 2020)

Annual Training

Annual Training cycles were updated to reflect an accurate annual training cycle end date for individuals with annual training requirements in 2021. (Effective date: November 23, 2020)

I-CAR is updating the six-course annual training requirement to consider course duration for annual training credit. This applies to both I-CAR and approved courses that students complete with Industry Training Alliance® providers. Student training records were retroactively updated for all courses submitted for I-CAR training credit from Training Alliance providers and completed with I-CAR beginning from our PDP enhancement launch date on October 7, 2019. (Effective date: October 26, 2020)

The Insurance Planner for Training Managers includes a link that now provides more details into the courses counted, in addition to Vehicle and Technology Specific courses, toward annual training requirements. (Effective date: March 21, 2020)

For a portion of individuals, annual training counts were identified as having some error in recording from when data was migrated to the new system. The issue was corrected and annual training counts are accurate. (Effective date: March 21, 2020)

If a student has an expired certificate the system is reflecting the certificate's course as "in progress" and added to the annual training count. This resulted in an overstatement of annual training progress and may have resulted in an inability to purchase required courses via the InsurancePlanner. The system will be updated to reflect the accurate course needs based on ProLevel and role requirements so the courses can be purchased accordingly. (Anticipated effective date: February 24, 2020)

Gold Class Status Report

The report was adjusted for an improved user experience. The following data is now included in the report:

• % complete
• % achieved
• % target
• target achieved

myI-CAR^®

Industry Training Alliance

Alliance Report detail was updated to allow export of training details. (Effective date: March 22, 2021)

Courses completed with an approved Industry Training Alliance Provider will reflect a term typical of courses, and any certifications associated with the course will reflect the appropriate term timeframe for the skill. (Effective date: April 26, 2021)

Technician Transfers

The employee transfer experience for MSOs was updated to enhance the Training Manager experience for better training management. (Effective date: July 13, 2021)

Training Progress Clarity

Training Progress reflected in myI-CAR was recently enhanced to provide more clarity on course completions and requirements. (Effective date: February 22, 2021)

Receipts

Itemization was added to purchase history for more detailed receipt needs. (Effective date: February 22, 2021)

Credits and Refunds

Refunds cannot be issued for courses that were enrolled in over 90 days prior, but a credit can be issued for equivalent value. (Effective date: December 21, 2020)

Log Out 

A prominent “Log Out” button was added to the myI-CAR experience to allow users to log out of their experience more efficiently. (Effective date: November 23, 2020)

Gold Class Requirements

Training progress shown in the myTraining Progress area of an individual’s myI-CAR experience, now matches the Gold Class status report. (Effective date: December 21, 2020)

Requirements for individuals aligned to ensure consistency with a location’s Gold Class cycle.  (Effective date: October 26, 2020)

Live/Virtual Courses

Learners will see virtual courses that he/she had scheduled but did not attend. In addition, a “use before” date will appear to ensure the course is completed within 45 days of the “no show” course session date. (Effective date: November 22, 2021)

Training Managers managing seat assignments for a live/virtual course session will now be able to view a technician’s activation status on the same screen. Activation is required prior to attending a live/virtual course session. Now Training Managers can more easily identify which technicians need to activate to successfully attend the live/virtual course. (Effective date: October 25, 2021)

Training Managers managing seat assignments for a live/virtual course session will now see a technician’s current shop location at the time of seat assignment request. Previously the technician’s shop location at the time of enrollment displayed. (Effective date: October 25, 2021)

The session day is now displaying the accurate day of the week for a given event date. Previously, if an event occurred during the evening hours an incorrect day displayed. (Effective date: October 25, 2021)

The scheduled date and time was added to notifications to Training Managers if a student missed a virtual session. (Effective date: September 10, 2021)

Automation was created to unenroll students who did not attend a live or virtual session. After 45 days, a location can re-enroll in the course. (Effective date: October 26, 2020)

Roster Export Function

Training Managers now have the capability to export rosters to CSV/Excel files for shops they manage. This feature is available in the Training Manager dashboard.  (Effective date: September 21, 2020)

Pay in Full Now Available

The option to pay a balance in full has been added to the shopping cart experience. This was added for assigned Payor’s at organizations who are currently paying for programs that have a monthly payment plan but would like to pay the remaining balance in full prior before the payment term is ended. (Effective date: September 21, 2020)

Live/Virtual Search Function

Additional fields were added to the live event request to improve upon the user experience. (Effective date: September 21, 2020)

Live Event Request

Additional fields were added to the live event request to improve upon the user experience. (Effective date: September 21, 2020)

Search results were recently expanded to 200 and now includes past sessions. The ability to search on student name was also added to improve upon the user experience. (Effective date: August 25, 2020)

Planner – Visual Updates

Icons were added to the Gold Class Planner and Insurance Planner to assist Training Managers with student access and learning. (Effective date: September 21, 2020)​

Platinum Certificates

A digital version of the Platinum certificate is now available on an individual’s “My Training” page.  (Effective date: August 17, 2020)

Training Manager Dashboard

The Training Manager dashboard was optimized for an improved user experience and web performance (Effective date: August 17, 2020)

Live/Virtual Seat Assignment

Search function capabilities were enhanced for a better user experience and more defined search results. (Effective date: August 17, 2020) 

Roster Updates

Larger shops were experiencing “crashing” issues. This was corrected and an updated format was released to resolve any further interruptions. (Effective date: July 13, 2020)

When a student is removed from an organization's roster, the student will be automatically unenrolled to courses purchased by the Training Manager for the student previously. (Effective date: June 15, 2020)

If a student is removed from a roster, the student will not appear on a reactive event’s attendance page. (Effective date: April 26, 2021)

The potential for duplicate purchases was reduced. The myI-CAR® experience will consider previous enrollments completed by a Training Manager or student. (Effective date: April 26, 2021)

Live/Virtual Courses

Some users experienced difficulty assigning their team or themselves to a live or virtual session. The issue was identified and resolved. (Effective date: June 15, 2020)

When assigning a seat to a session, the address did not populate correctly for a small population of users. This has been resolved for an improved user experience. (Effective date: June 15, 2020)

Prerequisites for Events

When requesting a Welding Training & Certification, Hands-On Skills Development™, live/virtual course or private In-Shop Event, Training Managers can now add the prerequisites to the cart at the same time to streamline the purchasing experience. (Effective date: March 21, 2020)

Export Live/Virtual Course Seat Assignment

To support training management functions, seat assignments for a scheduled live or virtual course can now be exported by a Training Manager. (Effective date: March 21, 2020)

Event Seat Adjustments (Welding, Hands-On Skills Development™, Private In-Shop Events)

There was an issue causing the whole event at a shop to cancel when a student was added to an event roster without payment. This is corrected. The whole event will not be cancelled. When a student is added to an event’s roster, please proceed with payment for the individual student to complete the roster adjustment. (Effective date: January 13, 2020)

Navigation – Search Function

When searching for a course, the advanced search function was updated to show role-relevant, course type, and/or ProLevel results based on the selected filters. (Effective date: December 21, 2020)

Search functions for live, online and virtual courses are now available on a mobile platform. (Effective date: April 20, 2020)

Live classes can be searched via a desired distance. (Effective date: April 20, 2020)

Sessions will display accurately for the radius entered when using the advanced class search funtion. (Effective date: April 20, 2020)

Navigation from the advanced class search function to the enrollment page was improved for a more convenient experience. (Effective date: April 20, 2020)

Students will now see improved session access linked to the individual's address on their myI-CAR account. (Effective date: April 20, 2020)

The search ability within I-CAR.com will be updated to perform to a more detailed course (session) search result – including the ability to search for a live course near you. (Effective date: February 10, 2020)

Launch myLearning

Automated Spanish Course Enrollment

Students who select “Spanish – Latin American” as their learning language preference will be automatically enrolled in a Spanish translated course when a course with an English equivalent is selected for enrollment. Click here for more details. (Effective date August 17, 2020)

Course Completion and Welding Certification

Certificates of completion for all courses, including Welding Training and Certification courses, that were completed prior to launch on October 7, 2019 are available for digital download. (Effective date August 17, 2020)

Course and PostTest

A small amount of users who enrolled in courses with a posttest were experiencing an issue where the posttest appeared, bu tthe courses did not populate in their Launch myLearning experience. This issue was corrected and resolved so it does not occur again. (Effective date: June 15, 2020)

Virtual Course Format

To help our Training Managers and students receive timely updates with seat availability when enrolled in one of the four converted courses, email notifications will be sent advising open virtual sessions are available for seat assignment. (Effective date: May 18, 2020)

All virtual courses were converted from Adobe Flash to Adobe Connect for an overall improved user experience. (Effective date: April 16, 2020)

Seat Assignment Duplication

Seat assignments for some users were erroneously duplicating. This issue was addressed and corrected. (Effective date: April 20, 2020)

Posttests for Live Sessions - Previously Enrolled Students

For students who were enrolled in live sessions, posttests were posted to their Lauch myLearning experience. (Effective date: April 20, 2020)

Enhanced Dashboard

Students and Training Managers will see an enhanced dashboard experience with emphasis on learning progress and completion. (Effective date: March 21, 2020)

Certificates

Individual course certificates for courses available in enhanced Professional Development Program are now available when you select Launch myLearning. (Effective: October 2020)

Online Course Launch

In order to resolve the difficulties a student may have experienced while progressing through a course, the I-CAR team monitored and adjusted courses as needed by redeploying some that were identified as having completion issues and updating the status for specific students that were stuck “in progress” and unable to successfully “complete”. (Effective date: Ongoing from January 2020)
 

Future Updates

Rather than releasing updates as ready, we will now endeavor to “group” updates and advise customers of the changes they should expect to see once deployed. Our goal is to address remaining recognition issues you might be experiencing groupings.  

The goal of the next group of updates is to resolve remaining customer impacting issues, which generally are not system-wide issues, and are more unique to certain populations in nature.

Reporting for Large Organizations

Reports are being updated and customized to meet the needs of organizations who use reporting to ensure compliance with network requirements. 
 

Seat Assignment

When a live course is selected, often times a seat assignment is not completed. Please remember to complete seat assignments after the purchase is complete. Prompts will be built within the system to help users remember to complete this important step.