I-CAR® Course Cancellation and Refund Policy
If you need to cancel, reschedule, or substitute a course, please contact I-CAR Customer Care by calling 800.422.7872.
Live and Virtual Course Refunds
Please contact I-CAR to reschedule your course at least one business day prior to the course date. You will receive a credit on your training record and will have six months to either reschedule a replacement course or request a refund.
If you call to cancel or reschedule the day of the course session or after the course session is over, you will have 45 days from the original course date to choose another session by calling Customer Care. If the session is not rescheduled within 45 days, the course fee will be forfeited.
Non-attendance refunds for live or virtual courses will not be available. Credit on account will be applied. If credit on account is not used within 45 days, it will be forfeited.
Online Course Refunds
Purchaser may request a credit on account or refund within 90 days from original registration date. If credit on account is not used within 6 months, it will be forfeited.
Special Event Course Refunds
Periodically, I-CAR offers live courses during special events such as trade shows. Registration for these I-CAR courses are completed through a third-party event provider, not by I-CAR. Refunds or course transfers will not be available for courses registered through a third-party provider. All sales are final.
Cancellation by I-CAR
In the event that I-CAR cancels a course, you will be contacted by telephone and e-mail. I-CAR will make every attempt to contact you as you soon as possible once a cancellation is determined. It is important that you provide I-CAR Customer Care with up-to-date contact information or through your myI-CAR account so I-CAR can reach you. In the event of a course cancellation, you will receive credit on account or you may request a refund.
Automatic Course Cancellation/Low Registration
I-CAR reserves the right to cancel a class due to low registration; of less than three students per course. All attempts will be made to contact all parties and the class will be removed from the I-CAR website.
Private Event Rescheduling and Cancellation
If a Private Event is requested to be rescheduled, I-CAR must be notified at least four business days before the event. The previously paid $500 Private Event fee will be applied to the rescheduled event. There is no guarantee of instructor availability for the rescheduled Private Events. The optional $500 long distance travel fee may be charged or refunded if there is a change in the assigned instructor for the rescheduled Private Event. If the shop is unable to reschedule, a refund of the $500 Private Event fee and, if applicable, the $500 long distance travel fee will be made.
Private Events cancelled with less than four business days notice prior to event will result in forfeiture of the $500 Private Event fee and, if applicable, the $500 long distance travel fee.
For information relating to student registration fees, see the live and virtual event course refunds section.