I-CAR® Virtual Course Policy 

Effective July 10, 2023

Session Registration

All students are required to register for a virtual course session. Session registration must occur a minimum of 1 hour prior to the scheduled start time of the virtual course. Session registrations occurring within the 1-hour before the courses scheduled start time may result in no credit for attending the session.

Course Attendance

To receive attendance credit for a virtual course, it is required that registered attendees arrive no later than ten (10) minutes from the published session start time and remain in attendance for the entire course session.

In the event an attendee joining a virtual course ten (10) minutes after scheduled start, it will be counted as nonattendance and no credit for course will be granted. The student will need to select a new session scheduled for a future date.

Students must remain in attendance for the entire course session to receive attendance credit and access to the course posttest.

Course Learning Experience

I-CAR recommends attendees log in ten (10) minutes prior to session start time to test system and internet capabilities.

For the best learning experience, I-CAR recommends students log in to the course session individually, using their own device. If multiple students are using one device, the instructor must receive written confirmation of the presence of each student attending the session and using the shared device at session start time so that all students receive proper course credit. Instructor may call out specific names to confirm attendance of students for verbal confirmation at any point during the course session.

Course Rescheduling, Cancellation and Refund Policy

Class reschedules should occur a minimum of 24 hours in advance of session start time. A reschedule or cancellation that occurs on the day of the course session or after the course session is complete, will have 45 days from the original session date to enroll into another session. If the session is not rescheduled within 45 days, the course fee will be forfeited.

When a virtual session is in progress, reschedules cannot occur. If a no-show is recorded for a registered session, you have up to 45 days to reschedule into another session of the same course.

Non-attendance refunds for virtual courses are not available. Non-attendance credit may be requested and placed on the Training Manager account. If credit is not used within 45 days of original session date, it will be forfeited.

If a cancellation or reschedule is needed, please contact your Training Manager or your assigned I-CAR Customer Care Representative at 800-I-CAR-USA (800.422.7872).

Cancellation by I-CAR

In the event that I-CAR cancels a course session, registrants will be contacted by telephone and e-mail. I-CAR will make every attempt to contact each registrant as soon as possible once cancellation is determined. It is important to provide I-CAR Customer Care with up-to-date contact information or through your myI-CAR account so I-CAR can reach you.

I-CAR reserves the right to cancel a session due for low registration of fewer than three students.

In the event of a course cancellation, you will receive credit on account, or you may request a refund.

Discontinuation of a Course

I-CAR reserves the right to discontinue any course within the I-CAR catalog. All attempts will be made to contact all enrolled parties, and discontinued classes will be removed from the I-CAR.com website.